Super

I am not sure how they pull it off, but Super keeps showing hotel rates noticeably lower than other booking apps. My first couple of reservations made me nervous that check-in might not go smoothly, yet everything worked out both times. The only drawback is that hotel loyalty programs rarely credit points for Super bookings, though the promised cashback rewards look generous—I am still waiting for mine to show up.

I had rough experiences with this service before, but I decided to try again and booking has been fairly easy with decent prices lately. Customer support is the weak spot—when their checkout page stopped working, several valid cards kept getting declined, and the phone agent seemed uninterested in helping. I missed out on a couple of bookings because of that. Aside from support frustrations, the deals are competitive and the cashback credits feel legitimate; just use them before they expire instead of being forced to split them in awkward ways.

I used to like this app and had booked several stays through it, but I will not use it again after today. During checkout the app crashed and never completed my reservation, even though a message told me to wait and refresh. When I did, the dates silently reverted to tonight instead of tomorrow—a detail hidden on the previous screen. The hotel knew me but could not fix the booking. In-app support chat was dismissive despite the screenshots I sent, and I am stuck paying for a night I cannot use while still needing a place to stay tomorrow.

After I booked a stay, the app charged my card but apparently never paid the hotel. When I arrived, the front desk said they had not received payment and billed me again. Calling both sides just led to finger-pointing—each insisted the other had been paid. I ended up with duplicate charges and no clear path to a refund. The low prices look tempting, but this kind of billing mess is not worth the savings.

Right as I was about to confirm a room, the app flooded the screen with pop-ups and shifted the layout so I lost my place. A big "book again" button appeared front and center, and in the confusion I accidentally booked twice. Support chat said both reservations were non-refundable and suggested I get the motel to sign off on a cancellation—which the motel said they do not do. It feels designed to trap you into duplicate bookings. I had to dispute the charge with my bank to get anywhere.

I paid for the monthly membership expecting credit utilization to be reported to all three bureaus, as advertised. After three months nothing showed up on any report, even after multiple calls to support and checking directly with the bureaus themselves. Customer service offered no real help and was hard to reach by phone or chat. Emails went unanswered. Some glowing reviews made me hopeful, but my experience suggests the product either does not work as promised or is poorly supported. I would not recommend the membership.

I prepaid over two thousand dollars for a vacation rental through this app after finding the property listed on another travel site. I received a confirmation email with dates and a reference number. When I arrived, the property had no record of my booking and had never received payment. They kindly rearranged rooms to help me despite being fully booked. I filed a dispute with my credit card provider and sent the confirmation email as proof. After ninety days the dispute was ruled in favor of the merchant with only a blurry response attached. A supervisor reopened the case but I am still waiting. I wish I had used a card with faster dispute resolution. I would not trust this booking platform again.

I travel constantly and have tried every major booking app out there. This one is the most illogical I have ever used. I booked a same-day room and was told it could take twenty-four to forty-eight hours to process. No reasonable traveler accepts that for a same-day stay. The hotel never received the booking and I ended up paying out of pocket. Customer service took four hours to respond. The hotel manager said they avoid working with this company. When I asked for a refund I was told it could take up to seventy-two hours to review and then nearly a week to receive the money. I will never use this app again and I am canceling my membership and card.

They claim to have safeguards against accidentally booking a room you never wanted, but that is false. It happened to me and cost a hundred dollars between a bounced payment fee and a room I never used. They store your card details and offer no refunds no matter the circumstance unless you pay extra. After years as a loyal member paying monthly dues, customer service offered no real resolution. Very disappointing and no longer trustworthy.

You need a paid membership before anything in this app actually works. The monthly fee felt overpriced, but I subscribed anyway hoping the perks would justify it. Right after paying, every cash advance request and card application failed because they kept saying they could not verify my information. I have never hit that wall with similar finance apps. Deleted it immediately.